Reference

How bro108 Handles Legal Terms and Your Account

Access to bro108 depends on local law and is available only where eligible regions permit it — we lay out these conditions clearly so you know exactly where you stand before you open an account.

Jurisdiction-dependent accessAccount terms apply on registrationDANA, OVO, GoPay wallet scopeIndonesia-region eligibilityData and privacy rights
bro108 How bro108 Handles Legal Terms and Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to dispute an account decision, or need to flag a concern about how your wallet data was handled, our support team is your first point of contact. We treat legal queries separately from general account help — flag your message as a legal or privacy matter so it reaches the right team without delay.

Live Chat Open the chat widget from your account page and mark your message as a legal or terms query. Our team will route it to the right desk and follow up within the chat thread.
Email Support Send your legal request to our support email address shown in your account portal. Include your account ID and a brief description so we can respond to the correct matter without asking for it twice.
Account Portal Log in and use the help section to submit a formal terms or data request. Requests submitted through the portal are tracked with a reference number you can follow up on.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

We handle your personal and financial data under a set of internal controls that cover how it is stored, who can access it, and how long we keep it. Wallet identifiers linked to DANA, OVO, and GoPay are stored in encrypted form and are never shared with third parties beyond what is required for transaction processing. You can request a copy of the data we hold or ask us to correct inaccurate records at any time through the account portal.

Data Retention

We keep account and transaction records for as long as your account is active and for a defined period after closure. You can request the specific retention period for your data type via the portal.

Cookie Use

Cookies on bro108 track session state and account preferences only. You can manage cookie permissions through your browser settings; disabling certain cookies may affect how the lobby loads on your device.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you believe your account has been accessed without your permission, report it immediately via live chat for an account freeze.

Change Requests

To update personal details, correct a wallet reference, or request data deletion, log in to the account portal and submit the relevant form. We confirm all changes by notification to your registered contact.

Answers to Common Legal Questions

These are the questions we get most often about our terms, your account rights, and how legal matters are handled at bro108. If your question is not here, the account portal is the right place to submit it.

Access depends on local law and is available only where eligible regions permit it. Some areas may have restrictions that apply at the network or jurisdiction level, which we cannot override from our side.

Our terms cover how wallet identifiers are stored and used for transactions. Each wallet provider — DANA, OVO, GoPay — also applies its own conditions, and those run alongside ours rather than being replaced by them.

Log in to your account, go to the help section, and submit a data access request. Include your account ID. We will confirm receipt and provide the relevant data within the timeframe stated in our data policy.

We publish updates to our terms and notify registered accounts. Continuing to use your account after an update is published counts as acceptance of the revised terms, so check the legal page when you see a notice.

Account and transaction records are retained for a defined period after closure, as required by our internal policy. You can ask about the specific retention period for your record type through the account portal.

Contact our support team via live chat or the account portal and flag it as a formal dispute. Include your account ID and the reference of the decision so we can review it through the correct channel.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.